Privacy Policy

1. Who We Are

Jiang Made Studio is an enterprise registered in Malaysia. We develop digital applications including ViTrace. For any privacy-related queries, contact us at [email protected].

2. Information We Collect

Depending on the app you use, we may collect the following types of data:

• Account information — name, email address, when you register
• Wellness data — supplement logs, dosage records, and notes you enter into ViTrace
• Usage data — how you interact with the app (screens visited, features used), collected anonymously
• Device information — device type, operating system, app version for technical support

We do not collect sensitive medical records, financial information, or government identification numbers.

3. How We Use Your Information

We use collected data to:

• Provide, maintain, and improve our applications
• Personalise your in-app experience
• Send important service updates or notifications (you can opt out)
• Respond to your support requests and enquiries
• Understand how our products are used so we can make them better
• Comply with our legal obligations under Malaysian law

We will never sell your personal data to third parties.

4. Legal Basis for Processing (PDPA)

Under Malaysia's Personal Data Protection Act 2010, we process your personal data based on:

• Your consent — given when you register or use our apps
• Contractual necessity — to deliver the services you signed up for
• Legitimate interests — to improve our products and prevent fraud
• Legal obligation — where required by Malaysian law

5. Data Storage and Security

Your data is stored on secure cloud infrastructure. We implement industry-standard security measures including encryption in transit (TLS) and at rest to protect your information.

While we take all reasonable precautions, no system is completely immune to security risks. We encourage you to use a strong, unique password for your account.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. If you delete your account, your data will be removed within 30 days, except where retention is required by law.

7. Sharing of Information

We do not sell, trade, or rent your personal data. We may share data with:

• Service providers — trusted third parties who help us operate our apps (e.g. cloud hosting, analytics), bound by confidentiality agreements
• Legal authorities — when required by law or to protect our rights

Any third parties we work with are required to handle your data in compliance with applicable privacy laws.

8. Your Rights

Under the PDPA and general privacy best practices, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or outdated information
• Request deletion of your data ("right to be forgotten")
• Withdraw consent at any time (without affecting prior lawful processing)
• Lodge a complaint with Malaysia's relevant data protection authority

To exercise any of these rights, email us at [email protected].

9. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to:

Louis
Jiang Made Studio
[email protected]
Malaysia